Company Policy

Email = Interruptions

email ampersandWho could have predicted the incredible effect of email on our daily work and personal lives 20+ years ago when it  was introduced? Dictating to secretaries in the ’60’s and ’70’s (Madmen anyone?) and using dictaphones to compose a document someone else then types have virtually disappeared except in medical offices. Probably anyone in their 20’s and 30’s reading this may not have heard of a dictaphone.

Email is the accepted way of life these days and has dramatically changed the way we work. It has invaded our personal and work lives and is with us 24/7. Many of our clients are unhappy with the number of emails that pile up in their inbox daily and a few describe it as the bane of their existence. There are less face-to-face conversations which is too bad because they often spark ideas and promote communication with fellow-workers and clients. Colleagues and clients expect answers from their email immediately. There isn’t any time left over to think.

Author Phyllis Korkki who wrote the June 16,2013, New York Times article Messages Galore, But No Time To think blames our lack of thinking time on email interruptions. She suggests that companies set expectations around email for their employees. People can be more productive if they know if it is acceptable to turn off email to work on a project,  the acceptable period of time before replying to an email, and where email should be saved.

All of these questions are perfectly acceptable to ask a manager. Do you know what your company policy is?